The date, wording, and reply from any earlier support contact<\/li>\n<\/ul>\nHow should you contact imperial wins support?<\/h2>\n
Imperial wins lists 24\/7 email support at support@imperialwins.com and offers a live-chat widget. There is no published phone line. Ask support to confirm whether the disputed wagers qualify, when the points ledger was last updated, and whether any points were removed under the 90-day no-login rule.<\/p>\n
What if support does not resolve the issue?<\/h3>\n
Keep the ticket number and request a written explanation of the decision. Do not create a second account to test the system: the terms allow one account per person, household, device, or payment method. If the response remains unclear, ask for the relevant terms rather than relying on informal statements or forum posts.<\/p>\n
What should New Zealand players check before continuing?<\/h2>\n
The regulator validator recorded the Cura\u00e7ao licence status for imperialwins.com as \u201cRevoked\u201d on 21 September 2026, although the site still quotes licence number OGL\/2024\/284\/0863. There was no evidence in the available material that Imperial Wins holds or has applied for a New Zealand licence. Check the legal position and account risks before depositing more money to chase points.<\/p>\n
Also remember that points can expire after 90 days without login, and converted-point winnings are subject to the withdrawal limits page. Treat loyalty rewards as an extra feature, not as a reason to increase stakes. You must be 18 or older. If gambling is causing concern, contact the New Zealand Gambling Helpline on 0800 654 655.<\/p>\n
Conclusion<\/h2>\n
A missing points balance does not automatically prove that a wager was excluded. First check the midnight-GMT start rule, account currency, points ledger, monthly ceiling, and 90-day expiry condition. Then present a focused evidence trail to support. If the explanation is unsatisfactory, avoid further deposits while you assess the account and the operator\u2019s current status. You must be 18+, and the New Zealand Gambling Helpline is available on 0800 654 655.<\/p>\n
Frequently Asked Questions<\/h2>\n
These answers cover practical points questions that may not be clear from a balance screen alone. Read the current account terms before making a new deposit or converting rewards.<\/p>\n
How long should I wait for imperial wins points?<\/h3>\n
The published rule starts points from midnight GMT after the first deposit. Wait until that calculation period has passed, then compare the ledger with your wager history. If the balance still looks wrong, contact support with the deposit and betting timestamps.<\/p>\n
Can points disappear after a break?<\/h3>\n
Yes. Unused Complementary Points are stated to be voided after 90 days without login. A short break may therefore affect an old balance. Save a screenshot before leaving the account inactive and ask support to confirm the date used for any expiry.<\/p>\n
Do imperial wins table games earn the same points as pokies?<\/h3>\n
The available terms do not provide a full contribution schedule confirming identical treatment across every game category. Do not assume that table games and pokies earn points at the same rate. Ask support about the exact title and stake before relying on an expected conversion.<\/p>\n
Can I open another account if points are missing?<\/h3>\n
No. The terms limit players to one account per person, household, device, or payment method. A second account could create an additional compliance issue instead of solving the points dispute. Use the original account and keep all communication linked to one support case.<\/p>\n","protected":false},"excerpt":{"rendered":"
Why can VIP points appear to be missing at imperial wins? The answer usually starts with the timing of the first deposit, the type of wager, and the account currency selected at registration. This guide explains the published points rules, what evidence to collect, and how to contact support. It also separates confirmed terms from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"aioseo_notices":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5062"}],"collection":[{"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5062"}],"version-history":[{"count":1,"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5062\/revisions"}],"predecessor-version":[{"id":5063,"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5062\/revisions\/5063"}],"wp:attachment":[{"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cproxford.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}